Poor interaction design in current onboard dispatching softwares creates confusion, safety hazards and frustration for bus operators. Cluttered interfaces and poorly structured information overload operators, leading to task saturation during safety-critical moments. Drivers frequently misinterpret operational instructions, causing errors that severely degrade service reliability and consistency.Pain points were identified through interviews, participant observations, and first-hand operational experiences at UM’s Transit Services. The redesigned system aligns with industry standards, reduces cognitive load by prioritizing key information based on context, and automates routine tasks—allowing drivers to focus on the road while ensuring they receive the most relevant information when needed.
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